KEN WAN_898x187px
萬曉淦|万晓淦|WAN XIAOGAN, KEN

(最後更新 Last Update 2024-02-04 02:00 UTC+8)

二綫網絡工程師&副值班長 Tier 2 Network Engineer & Vice Shift Supervisor
網絡運行中心 Network Operation Centre (NOC)
網絡運行維護部 Network Operation and Maintenance Department (NOM Dept.)
中國電信國際有限公司 China Telecom Global Limited (CTG)

概述 SUMMARY

  • 2.5 years of experience as a NOC network engineer in CTG.
  • Knowledge of telecom networks, mainly in transmission (SDH, DWDM, OTN), switching, and also in IP.
  • Experience in devices by different manufacturers, including Huawei, Ciena, ZTE, Nokia, Cisco, etc.
  • Good sense of importance, urgency, severity, and sensitivity of different affairs in the telecom industry and CTG.
  • Trying some projects, e.g., everyoneip.com

工作經歷 WORKING EXPERIENCE

China Telecom Global Limited, Hong Kong
chinatelecomglobal.com

Tier 2 Network Engineer & Vice Shift Supervisor
Feb 2024 – Now

Assistant Tier 2 Network Engineer & Vice Shift Supervisor
May 2023 – Feb 2024
Migrate over 400 customer circuits from old devices to new devices, which makes sure to get technical support from device vendors, and saves cost.

Tier 1 Network Engineer
Jun 2022 – May 2023

Network Trainee
Jun 2021 – Jun 2022

  • Responsible for network operations and maintenance.
  • Provide 24/7 technical support to the network operations, incidents and troubleshoots. Locate and restore issues: Check alarm and performance of IPLC/IEPL services, do ping, trace route and other checking of VPN/GIA services, monitor the status of transmission/IP backbones.
  • Call and send notifications to inform NOC leaders, Tier2/Tier3 engineers, account managers or project managers about issues according to internal regulations.
  • Inform local colleagues (such as in Japan, Singapore) to fix the issue (for on-net resources) or report the issue to relative service providers and escalate them to fix it asap (for off-net resources). Communicate with colleagues, customers, providers to better understand the issues and find solutions.
  • Hong Kong local resources operations (check device status, set a hard loop, test optical power, connect the cable to a tester and set configurations, connect a temporary cable to restore services, etc.).
  • Answer inquiries from customers and colleagues on WeChat, email or phone call.

Canluck 2U Group Holdings Limited, Hong Kong
carlico.com

IT Officer / Director Assistant / Marketing Manager
Nov 2020 – May 2021

  • Managed the company’s existing websites. Built the new company website, write content, and cooperate with the designer.
  • Built the online store on the selling platform WeiDian (weidian.com), including H5, WeChat mini-app and App. Operated the online store on Tmall.
  • Wrote and collected documents such as meeting minutes, contracts, and product information. Followed up projects progress.
  • Be responsible for online sales and promotion, looking for agents and partners on various social media platforms.
  • Composed a business plan for the director’s new company and the files required to enter the Science Park. Communicated with technical partners in Mainland China.

教育經歷 EDUCATION

City University of Hong Kong (CityU)
Sep 2019 – Jul 2020
Master of Science, Electronic Information Engineering

Shanghai Jiao Tong University (SJTU)
Sep 2015 – Jun 2019
Bachelor of Engineering, Electronic Science and Technology

技能&興趣 SKILLS & HOBBIES

  • Language: Mandarin (Native) / Cantonese (Native) / English (Fluent) / Japanese (Beginner)
  • Knowledge in telecom networks, mainly in transmission and switching, and also in IP.
    Transmission: SDH, WDM, OTN theories. Huawei U2000 and NCE (two network equipment management softwares) operations, such as check alarm, performance, configuration, set loops, etc. Switching: Ciena and Huawei switch settings.
    IP: How packets travel in Internet at network layer and how to locate the issues. Cisco, Juniper, Huawei routers operations: ping, trace, show route, show configuration, etc.
  • Computer: Windows, MS Office, Programming languages (Python, MATLAB, Visual Basic)
  • Website: Coding languages (HTML5, CSS3, JavaScript), Cloud (basic configuration of a web server on Google Cloud, AWS, Alibaba Cloud or Tencent Cloud), non-coding website build-up methods (Hestia+WordPress structure, or platforms like Wix, Shopify, SquareSpace, Weebly, Webnode, etc.)
  • E-commerce: Store operation (HKTVmall, Taobao, Weidian, etc.)
  • Others: Writing and publishing WeChat articles, WeChat public account management, Social Media Operation
  • Hobbies: Japanese Manga, Chess, Online Games (StarCraft II, LOL), GAL Games, Game Lives

證書&資格&獎項 CERTIFICATIONS & QUALIFICATIONS & AWARDS

2023 China Telecom Global Best New Employee (Totally 10 people this year)

Alibaba Cloud Associate (ACA) Cloud Computing
Valid: Mar 2022 – Mar 2024
Alibaba Cloud, Certificate ID: IACA01220300075765L